FREQUENTLY ASKED QUESTIONS

How Do I GET Started?

Just pick the plan that's right for you, and our team will be in touch to confirm your details (business, name, contact, services offered) and will begin to build your TRADEBOT. Installation is simple and we provide set up guides and support for all users. 

​WHAT type of payments do you accept?

We accept Visa, Mastercard and Direct Debit. At this time we can only accept online payments for monthly plans. For annual plans we also accept Paypal, cheques, and electronic bank transfers.

IS THERE ANY SET UP COSTS?

Not at all! We built TRADEBOT because we know you are busy so theres' no hidden costs in getting you up and running!

Can I change plans?

Of course! Just let our account team know which plan you'd like to move to. If you change your account at any point within a billing cycle, you’ll  see the change reflected in your account in your next billing cycle.

Do I need to sign a long term contract?

Not at all!  If you choose a monthly plan, payment is made monthly, and you can cancel at and time. We require 15 working days notice in each billing cycle to cancel your account. However, if you decide to move to an annual account within 90 days of signing up you are eligible for our annual discounted pricing.

What if i want to cancel my account?

​We would be sad to see you go, but we understand if you need to say goodbye. To cancel your account, email our support team. If you cancel after 15 days of the billing cycle, there will be no partial or pro-rata refunds. But, we will cancel the user’s subscription so that we do not charge him again the next year or month - whichever is the appropriate billing cycle to your account.

CAN I PERSONALISE MY TRADEBOT?

Tradebot is designed to capture key details to help your business grow. Our templates are laid out to capture contact information in user response fields, and providing selection lists & buttons to collect job details. We advise all clients optimise their Tradebot performance and deploy Tradebot in it's set form.

What is a 'Chat'

.A chat is defined as a website user engaging with, and launching a Tradebot window. A full conversation is not required for a chat to be determined as being live. 

HOW MANY CHATS WILL I GET PER MONTH?

Depending on the plan you select, you get an allowance of 70-100 chats per month. Tradebot's ability to engage user and begin chats is dependent on factors associated with your website & Facebook, namely traffic, new users, load time, etc. 

WHAT IF I USE ALL OF MY CHATS IN A MONTH?

You will be notified ahead of this happening, and will have the option to upgrade your package.

I WANT A CUSTOM BOT

Please contact our sales team, we'd love to chat...

WHEN DOES MY CONTRACT BEGIN?

Your contract period begins when you code for the approved Tradebot is provided to you, or to a nominated agent for installation. Tradebot are not responsible for the installation of our chatbot codes and are not responsible for the any losses associated with incompatibility of your website systems or installation.

COMPARE PLAN FEATURES	Essential	Plus	Pro
WHERE CAN YOU USE TRADEBOT:	Website only	Website & Facebook	Share on all digital platforms
CONVERSATIONS PER MONTH:	50	70	70
TRADEBOT CUSTOMISATION	Include your business name, and top 5 services offered.	Change the Tradebot icon to match your business colours, include your business name & top 6 services offered.	As per Plus plan, and include your teams picture, or company logo in the conversation.
SET-UP AND SUPPORT	Chat & email support	Priority Support	Dedicated Account Manager